HELP & FAQ's

What type of shipping issues should I be aware of?
– Delays from customs inspection.
– Import duties and taxes which are on your responsibility.
– Brokerage fees are payable at the point of delivery.
For more information contact your country customs office.

How long will Shipments take?
– Items come direct from our manufacture, so you get the best price (savings are passed to you!)
– We ship the item between 3 to 7 (except remote places and custom delays) working days after your order made.
– For custom made and custom knitting’s, please allow 21-28 days for delivery
– We do offer ready-made clothing’s, please allow 10-15 days for delivery
– Please note occasional delays in the international shipping process do occur and we do try our best to keep you informed in such cases.
– Shipping address changes must be requested before the order has been shipped. Once shipped, the address cannot be changed, cancelled, or diverted to a different shipping address
– A delivery confirmation email will be sent to you as soon as we receive a notification of successful order delivery from our courier

How long will Jewelry Shipments take?
– Our Jewelry come directly from the manufacture, so you get the best prices (savings are passed to you!)
– Please allow 20-40 days.

What are your shipping costs?
We charge shipping and handling fees based on the total original value of items in your order (before any applied discounts or coupons)

Who are your shippers?
– To secure your order and deliver it as soon as possible we have chosen EMS, FedEx, and DHL as our carriers.

Is my shipment lost?
If you haven’t actually received your order after receiving a delivery confirmation email from us, please contact us within 3 business days from the date you receive our delivery confirmation email. Ethiopian dress will not be responsible for the cost or replacement of lost or misplaced packages if notified later than the time frame mentioned above (https://www.17track.net/en)